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How can I update my mobile number? Is my personal information safe and secure? We will send the OTP according to your mobile phone number in our record. A One-time Password is a password that is valid for only one login session or transaction, on a computer system or other digital devices. What is the Password or SecureCode? What are the benefits of 3D Secure? A one time password is automatically generated to your mobile number. How long is the password valid for once I receive it? How would I know if a merchant is 3D Secure compliant? If the merchant is not 3D Secure compliant, you will not be asked for your password. If necessary, switch off the software that blocks pop-ups. No registration is required. Can I opt out of the OTP service for online purchases? What is One-time Password OTP? You may need to reinitiate the transactions should you not receive your password after resending for three times. How does 3D Secure protect me? How do I register for 3D Secure? Can the bank resend me the OTP to me due to non-receipt? The transaction will fail after 3 attempts of incorrect password, there after you need to re-initiate the transaction. Who do I need to contact if I presume my transactions went through several times? You can request for an OTP to be re-sent to you three times only per transaction. I have existing 3D secure for credit card whereI currently input my own password, will this affect me? Please ensure that you have updated your latest mobile phone number with us, as the OTP will be sent to the mobile number in our records. This feature will be automatically enabled on your card. To update your information, please log onto your online banking or visit your bank. I have just received a renewal card, do I have to re-register? Why is this so? What happens if I do not receive the OTP? If a merchant is 3D Secure compliant, you will be able to see the Verified by Visa or MasterCard SecureCode logo on the site. Please contact your bank. If I do not have my mobile phone registered with the Bank, can I still make an online purchase? Your card details are encrypted and stored on a secure server. You do no need to install any special software. No, the OTP is only required for online merchants that support the 3DS authentication protocol. I was not asked for a password when I made an online card transaction. One time password OTP would be instantly sent to the mobile phone number in our records, after you have started the transaction and entered your card details. Do all online transactions require me to key in a OTP? OTP is automatically generated via SMS to your mobile for authentication. Yes, you can. The above content is compiled according to the general bank information but does not guarantee that every bank will implement it in this way.

This service is available only on 3D Secure merchant sites. How many times can I request for an OTP to be resent to me? Can I use one OTP for more than one transaction? Every 6 digit OTP paypal 3d secure credit card validation valid only for that particular transaction and cannot be used for any other transaction.

Only 3D Secure merchant sites will ask for a password for authentication purpose. If there is a problem, PCBWay will not bear the responsibility arising therefrom.

Will I be charged for 3D Secure? Do I have to register for all my cards separately? You can always pay online and always rely on extra protection. For 3DS enabled websites, you will not be able to complete a transaction without an OTP. Not required. Yes, with the launch, all static 3D secure will be converted to one time password, where one time password will be sent to your mobile number instead and you will no longer input your own set password. If the registered details are correct, you can request for the OTP to be re-sent to you by clicking on the resend link appearing in the below message displayed on the screen. What is the One Time Password OTP that is required for online transaction on my Standard Chartered card? If you are overseas or using overseas mobile service providers, the service provider may not support international SMS. Not required, the feature is automatically enabled on all your cards. If you do not receive the OTP, please check if your mobile number registered with Standard Chartered is correct or not. You will need to enter this OTP on the 3D Secure page to authenticate your transaction. What happened if I entered the 3D Secure One Time Password incorrectly? The password will expire in 8 minutes upon proceeding to the 3D Secure One Time Password page. Can I receive an OTP when I am overseas? A private code means added protection against unauthorised use of your Card when you make payments online. A OTP is required for all online purchases made through all 3DS enabled merchants. You will now be sent a new 6 digit numeric one time password OTP to your registered mobile number every time that you initiate an online transaction. You will be able to purchase online from merchant websites that do not support 3DS. This service is free. You may still make online purchases from online merchants that do not support 3DS.